Is Microsoft’s Direct Routing Priced Equitably for Operator Partners?

Although marketed as a free platform, Microsoft offer packages to businesses for domestic and international calling minutes, PBX features and audioconferencing, much in the same way as other telco operators, that can cost a small business of 10 employees up to $3,000 a year. On top of the usage-based costs, Microsoft announced last year that it would be charging for call recording and contact centre APIs as well as other ‘advanced features.’