Usability Expert: Windows 8 on PCs is Confusing, a Cognitive Burden

Last updated on September 8th, 2018

Though Windows 8 is winning rave reviews for its touch-friendly tablet experience, many feel that the operating system’s “Modern-style” UI makes life more difficult for PC users. Count usability expert Raluca Budiu of the Nielsen Norman Group among these critics. Though she has not conducted any formal studies on Windows 8, the former Xerox PARC researcher and user experience  specialist has used the new OS enough to conclude that, for productivity tasks on the PC at least, Windows 8 is less user friendly than its predecessors.
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