Microsoft’s Attempt To Convert Users From Windows XP Backfires Thanks To Low Loyalty, Limited Benefits

Microsoft’s right to kill XP is unquestioned, but the company appears to have no insight into why its customers continue to use the OS. The fact that it only recently made a file migration tool available is evidence that Redmond hasn’t actually investigated the problem. Do consumers need a low-cost upgrade version? Upgrade tools? New hardware? Are the 29% of users still stuck on XP pirates, consumers, small businesses, or enterprise users? Are we talking about broke kids in their 20s with old netbooks, elderly people stretching out the lifespan of a computer, or foreign users who can’t afford an upgrade?  The fact that Microsoft apparently can’t be arsed to find out means the upcoming transition will be ugly. 
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